REFUND POLICY

This Refund Policy applies to purchases of The Plyometric Toolkit and any related downloadable digital products sold through https://theplyometrictoolkit.com by:

Celebrity couture ltd, trading as UKDAWGZ
Business address: 172 Town Road London N9
Email: ukdawgz@gmail.com

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In this Refund Policy, “we”, “us” and “our” refer to the business identified above.

The Plyometric Toolkit is digital content.

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Depending on the product purchased, customers may receive access to downloadable files, templates, spreadsheets, educational videos, walkthrough materials, access pages and other related digital resources.

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Supply of the digital content begins when the relevant download, access page, account, copy link or digital resource is made available to the customer.

Consumers purchasing online will normally have a 14-day cancellation period.

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However, you may request that we supply the digital content immediately rather than waiting until the end of that period.

Before immediate supply begins, you will be asked to:

• expressly consent to the digital content being supplied immediately; and

• acknowledge that you will lose your 14-day right to cancel once supply of the digital content begins.

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Where you have provided that consent and acknowledgement and supply has begun, you will no longer have a change-of-mind right to cancel the purchase.

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Confirmation of your consent and acknowledgement will be provided in your order confirmation or another durable format that you can retain.

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Where the legally required consent, acknowledgement or confirmation has not been obtained, your statutory cancellation rights will continue to apply.

Once digital content has been supplied following valid consent and acknowledgement, we do not ordinarily provide refunds because:

• you changed your mind;

• you no longer require or intend to use the product;

• you purchased the product by mistake;

• you did not download, open or complete the product;

• you expected personalised coaching, programming, consultation or feedback that was not included in the product description;

• your personal circumstances, training schedule or business requirements changed; or

• you failed to review the product description, technical requirements or included materials before purchasing.

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This section does not affect your statutory rights.

Digital content supplied to consumers must be:

• of satisfactory quality;

• fit for its usual purpose;

• fit for any particular purpose that you made known to us and that we accepted;

• as described; and

• supplied by someone with the legal right to supply it.

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If the digital content does not meet these requirements, please contact us with details of the problem.

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You may initially be entitled to require us to repair or replace the affected digital content. This may include restoring access, correcting a file, providing a working replacement, supplying an alternative download or replacing a defective resource.

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Any repair or replacement will be provided within a reasonable time and without causing significant inconvenience.

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Where repair or replacement is impossible, disproportionate, unsuccessful, excessively delayed or would cause significant inconvenience, you may be entitled to an appropriate price reduction or refund.

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A price reduction may be up to the full purchase price where appropriate.

If you do not receive access after purchase, contact:

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ukdawgz@gmail.com

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Please provide:

• your full name;

• the email address used for the purchase;

• the date of purchase;

• your order or payment reference, where available; and

• a screenshot or description of the problem.

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We will make reasonable efforts to restore access or provide an appropriate alternative access method.

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A temporary problem caused by your internet connection, device settings, incompatible software, an incorrect email address supplied during checkout or failure to follow the access instructions will not automatically make the digital content faulty.

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However, we will provide reasonable assistance in identifying and resolving access issues.

Before purchasing, you are responsible for reviewing any compatibility, software, internet, account or device requirements stated on the product page.

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We are not responsible for access problems caused solely by equipment, software or services that do not meet clearly disclosed compatibility requirements.

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This does not exclude responsibility where the digital content itself is faulty or where legally required compatibility information was inaccurate or not properly provided.

If digital content supplied by us damages a device or other digital content belonging to you, and the damage would not have occurred had we exercised reasonable care and skill, you may be entitled to have the damage repaired or to receive appropriate compensation.

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You must notify us promptly and provide reasonable evidence of the damage and its cause.

Refund and statutory-remedy requests should be sent to:

ukdawgz@gmail.com

 

Please include sufficient information for us to identify the order and understand the reason for the request.

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We aim to acknowledge requests within three to five working days. This response target does not restrict any statutory time limit or remedy.

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Where we agree that you are legally entitled to a refund, it will be processed without undue delay and no later than 14 days beginning with the day on which we agree that you are entitled to it.

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Unless you expressly agree otherwise, refunds will be made using the same payment method used for the original purchase. No fee will be charged for issuing a legally required refund.

Your purchase provides a personal, limited and non-transferable right to access and use the digital content, subject to our Terms and Conditions.

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You must not share, resell, reproduce, publish, distribute or provide another person with access to the product, access page, files, download links or copy links except where we have expressly permitted this.

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Unauthorised sharing does not create an entitlement to a refund and may result in access being suspended or terminated in accordance with our Terms and Conditions.

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Nothing in this section removes any statutory remedy relating to genuinely faulty or misdescribed digital content.

We encourage you to contact us before raising a payment dispute so that we have an opportunity to investigate and resolve the issue.

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Where a chargeback or payment dispute is raised, we may provide relevant payment records, access records, download records, order information, communications and product-delivery evidence to the payment provider, bank or other relevant party.

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Any personal information used for this purpose will be handled in accordance with our Privacy Policy and applicable data-protection law.

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Nothing in this section prevents you from contacting your bank or payment provider or exercising any statutory rights available to you.

Nothing in this Refund Policy excludes or restricts any mandatory consumer rights that apply under the laws of the country in which you normally reside.

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Where local mandatory consumer law provides greater rights than this Refund Policy, those mandatory rights will apply.

For refunds, complaints or access enquiries, contact:

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Celebrity couture ltd, trading as UKDAWGZ
Business address: 172 Town Road London N9
Email: ukdawgz@gmail.com
Website: https://theplyometrictoolkit.com